Acceptable Use Policy

• - Medical diagnosis, treatment, dosing, protocol generation, or prescribing workflows.
• - False, misleading, or unsupported health, disease, treatment, or performance claims.
• - Payment processor evasion, miscoding, descriptor manipulation, or product misrepresentation.
• - Illegal marketplace activity, controlled-substance sales, or fulfillment outside applicable law.
• - Use of another merchant's licenses, payment accounts, lab reports, product records, or identity.
• - Claiming that Strada manufactures, supplies, endorses, approves, guarantees, fulfills, or is legally responsible for merchant products or customer orders.
• - Using Strada Suite to sell products or services that the merchant is not legally authorized to offer, advertise, ship, invoice, or support.
• - Structuring transactions to hide the true seller, product type, customer qualification, shipping destination, refund policy, risk profile, or merchant of record.
• - Uploading COAs, lab reports, policies, or product documents that are false, altered, or not connected to the listed product or lot.
• - Customer communications that hide material product, payment, refund, shipping, or compliance information.

• - Keep product listings accurate and documentation-oriented.
• - Maintain current policies, disclaimers, and support contact information.
• - Use only payment providers and invoice workflows approved for the merchant's own business, products, and risk profile.
• - Attach accurate COAs and lot records when making verification information public.
• - Review compliance flags before publishing or promoting products.
• - Maintain lawful shipping, refund, tax, and customer communication practices.
• - Respond to customer disputes, refunds, chargebacks, provider reviews, legal notices, and regulator or law-enforcement requests connected to the merchant's own storefront activity.
• - Promptly remove or correct products, claims, documents, policies, payment instructions, or communications that become inaccurate, unlawful, unsupported, or prohibited by a provider.

Strada Suite may take action when merchant activity appears unlawful, unsafe, deceptive, unsupported, processor-prohibited, or inconsistent with these rules.

• - Suspend or remove product listings, storefront pages, checkout access, connected payment access, automations, communications, domains, or tenant accounts.
• - Require merchant review, corrected documentation, support responses, updated policies, or payment-provider remediation before restoring access.
• - Preserve audit logs and operational records related to suspected misuse, disputes, investigations, or policy violations.
• - Notify payment processors, infrastructure providers, customers, regulators, or law enforcement when Strada believes disclosure is legally required or reasonably necessary to reduce harm.