These terms describe the baseline rules for using Strada Suite as a peptide-brand website and operations platform.
Strada Suite provides website, storefront, payment-connection, order, documentation, verification, billing, and merchant operations software. Strada does not manufacture, source, test, prescribe, recommend, diagnose, treat, sell, broker, store, ship, or fulfill merchant products and does not act as a pharmacy, laboratory, clinic, distributor, marketplace seller, or merchant of record for merchant storefront sales.
A merchant accepts these terms by creating an account, submitting onboarding information, electronically signing a Strada Tenant Services Agreement, starting billing, or continuing to use the platform. The signed Tenant Services Agreement and its incorporated Subscription Order Form control price, term, implementation-payment timing, and early termination. Strada keeps immutable electronic acceptance records that include the merchant name, email, business name, selected plan, fee summary, document hash, timestamp, IP address, user agent, and policy versions.
Each seller is an independent merchant solely responsible for its own products, services, business licenses, product classifications, public claims, customer communications, payment processor approval, payment disputes, refunds, chargebacks, taxes, shipping practices, age or qualification gates, customer support, and compliance with all applicable laws, regulations, processor rules, and card-network rules.
Unless Strada separately agrees in a written merchant-of-record agreement signed by Strada, the merchant, not Strada, is the seller and merchant of record for customer purchases through the merchant's storefront. Customer orders, refunds, disputes, product questions, fulfillment issues, and legal obligations belong to the merchant that offers the product or service.
The platform is not a medical, pharmacy, telehealth, legal, tax, or regulatory advisory service. Content shown through Strada is for commerce operations, documentation, and verification workflows only.
Merchants must use payment providers and invoice workflows they are authorized to use. When a merchant connects a payment account, that account belongs to the merchant and is governed by the provider's own terms, onboarding, risk review, dispute process, and compliance requirements. Strada may help route orders to a configured provider or collect platform fees, but merchants may not use Strada to misrepresent products, hide prohibited activity, evade processor rules, or shift responsibility for their transactions to Strada.
Strada Suite software access is billed according to the plan in the merchant's signed Subscription Order Form. Public plans include a one-time $2,500 implementation fee and a recurring monthly or annual fee. Annual billing is prepaid and equals twelve monthly payments with no discount. The implementation fee may be paid upfront or in two equal $1,250 payments when selected in the signed Order Form. Third-party provider fees, payment processing fees, paid advertising, custom development, taxes, shipping, refunds, product approvals, inventory, fulfillment, distribution, and merchant legal or regulatory advice are not included unless Strada separately agrees in writing.
A merchant may ask to be evaluated for a separate Strada Vitality fulfillment and distribution program. Onboarding interest, volume estimates, or displayed planning ranges do not create a fulfillment relationship or guaranteed price. Service may begin only after a separate written agreement addresses product eligibility, inventory funding, packaging and label approval, temperature requirements, testing, postage, handling, refunds, chargebacks, compliance responsibility, and the right to pause service for legal, payment, safety, or compliance concerns. Strada Suite remains the software platform and does not itself assume the merchant's product liability or merchant-of-record obligations.
Every new merchant agreement has a mandatory 12-month initial term, whether the recurring plan fee is paid monthly or prepaid annually. A merchant may stop future services with at least 30 days' written notice to support@stradasuite.com, but stopping services does not cancel the 12-month payment commitment. When notice is given during the initial term, all unpaid plan fees for the remainder of that term, unpaid implementation-fee installments, and other accrued amounts become immediately due in full. Annual prepayments are non-refundable except where applicable law requires otherwise. Renewal after the initial term requires a new written agreement or written renewal accepted by both parties.
If payment is not received when due, Strada Suite may mark the account past due. If the account remains unpaid after the applicable grace period, Strada Suite may suspend access to the merchant dashboard, hosted website, checkout workflows, or related services until the account is brought current. Suspension does not cancel amounts already owed.
Strada may provide claim scanning, launch checklists, audit logs, verification tooling, policy templates, support prompts, or payment-connection workflows. These tools reduce operational risk but do not approve, certify, endorse, or guarantee the legality of any merchant product, claim, document, customer communication, or transaction and do not replace merchant legal, regulatory, processor, tax, or professional review.
Onboarding forms, launch checklists, setup requests, and support threads help Strada configure the merchant workspace. Merchants remain responsible for giving accurate business, product, pricing, policy, payment, domain, and support details and for reviewing the website before launch.
Strada may suspend or remove stores, listings, checkout access, connected payment access, domains, communications, automations, or tenant accounts that appear to violate platform rules, law, provider requirements, safety expectations, or the rights of others. Strada may also preserve records, cooperate with lawful requests, and notify payment providers or other service providers when needed to protect the platform, customers, providers, or the public.
A merchant may not claim that Strada approved, guaranteed, sponsored, supplied, fulfilled, or accepted responsibility for the merchant's products, claims, customers, refunds, disputes, taxes, compliance, or illegal conduct. Strada's provision of software, templates, automation, hosting, payment-connection tooling, or support does not make Strada responsible for a merchant's storefront activity.
To the fullest extent permitted by law, merchants agree to defend, indemnify, and hold Strada harmless from claims, losses, fines, penalties, chargebacks, disputes, investigations, fees, and expenses arising from the merchant's products, services, claims, documents, customer communications, payment activity, tax obligations, fulfillment, illegal conduct, or breach of these terms.
Also review the Acceptable Use Policy and Privacy Policy.